๐ฌ๐ธ South Georgia and the South Sandwich Islands
๐ธ๐ธ South Sudan
๐ฑ๐ฐ Sri Lanka
๐ธ๐ฉ Sudan
๐ธ๐ท Suriname
๐ธ๐ฏ Svalbard and Jan Mayen Islands
๐ธ๐ฟ Swaziland
๐จ๐ญ Switzerland
๐ธ๐พ Syria
๐น๐ผ Taiwan
๐น๐ฏ Tajikistan
๐น๐ฟ Tanzania
๐น๐ฌ Togo
๐น๐ฐ Tokelau
๐น๐ด Tonga
๐น๐น Trinidad and Tobago
๐น๐ณ Tunisia
๐น๐ท Turkey
๐น๐ฒ Turkmenistan
๐น๐จ Turks and Caicos Islands
๐น๐ป Tuvalu
๐บ๐ฌ Uganda
๐บ๐พ Uruguay
๐ Hawaii
๐บ๐ฒ USA Minor Outlying Islands
๐บ๐ฟ Uzbekistan
๐ป๐บ Vanuatu
๐ป๐ฆ Vatican City
๐ป๐ช Venezuela
๐ป๐ณ Vietnam
๐ป๐ฌ British Virgin Islands
๐ป๐ฎ United States Virgin Islands
๐ผ๐ซ Wallis and Futuna Islands
๐ช๐ญ Western Sahara
๐พ๐ช Yemen
๐ฟ๐ฒ Zambia
๐ฟ๐ผ Zimbabwe
Nomad Health by SafetyWing
Global health coverage for remote workers and nomads
Senior Customer Success Manager
Simpplr
ย
๐ Probably worldwide
๐ฐ $55k – $90k*
Manager
ย
Support
ย
Software
Travel
Voice
Management
Senior
Marketing
Health
Executive
The Opportunity\n\nAs a company that is undergoing significant growth, Simpplr is seeking to hire an experienced Senior Enterprise CSM.ย As a Senior Customer Success Manager, you will partner with customers to drive their strategic initiatives and serve as their trusted advisor by providing necessary support and resources to customers through the customer lifecycle after their intranet has been successfully launched. You willย promote Simpplr functionality, best practices, tools, and playbooks to help customers achieve their objectives in effective and creative ways.ย You will proactively work with customers to ensure their experience with our technology and services is always a 10+.ย You are a confident, trusted advisor with senior level executives and can navigate through an organization. You will actively contribute to improvements across the CSM practice to help keep it best-in-class.ย You thrive in a fast paced and changing environment.\nYour Job Responsibilities\nWhat you will be doing:\n\n\n* Manage complex Enterprise client relationships throughout the post-sales customer lifecycle\n\n* Have an in-depth understanding of customers problems and environment to be able to address them and deliver customer valueย \n\n* Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular status calls and business reviews\n\n* Influence teams through high level of integrity and cross-functional collaboration and ability to bring alignment on complex issues\n\n* Drive user-level adoption of the platform throughout customer engagements to help maximize usage\n\n* Serve as the voice of the customer internally by advocating for their most significant challenges\n\n* Develop champions / evangelists to serve as references both internally and externally; identify candidates for case studies / other marketing efforts\n\n* Maintain high levels of customer engagement and satisfaction with a focus on value realization and customer loyalty\n\n* Develop and maintain a clear understanding of the organizational and leadership structure of customer organizations\n\n* Drive strategic initiatives for customersโ long-term intranet program by promoting best practices, understanding customer objectives and metrics\n\n* Assess the health of the account by tracking product adoption, building supporting success metrics and measurement, tying customer success to their business objectives, identifying risks, and preparing risk mitigation plans to avoid and minimize churn\n\n* ย Partner closely with Product team to translate business needs and product requirements into new solutions for customers\n\n* Lead initiatives with other teams to create or improve processes by identifying gaps and proactively put together new solutions\n\n* Work closely with cross-functional team to ensure potential business opportunities and product development opportunities are reported and maximized\n\n* Keep customers and internal people on schedule to deliver customer initiativesย \n\n* Maintain comprehensive account notes\n\n\n\nYour Skillset\nWhat makes you a great fit for the team:\n\n\n* 10+ years experience in customer success management (or related experience)\n\n* HR Tech, Internal Communications or Employee Experience Software experience required\n\n* SaaS and startup company experienceย \n\n* Business acumen: diagnose business challenges and develop and implement success plans\n\n* Managed complex and large enterprise accounts\n\n* Cultivated strong relationships: from the program team to the executive sponsor and key stakeholders\n\n* Thrived in a quickly changing environment; moved initiatives forward without complete clarity on all facets\n\n* Expert in CSM best practices\n\n* Exceptional communication and organizational skills\n\n* Experience with the business side of the renewals process, value driven conversations, ability to spot and qualify expansion opportunities\n\n* Highly enthusiastic, creative, and collaborative with intellectual curiosity and learning attitude\n\n* Exemplary leadership and maturity in all aspects of work–both internally and externally\n\n* Ability to influence through persuasion, negotiation, and consensus building\n\n* Ability to travel up to 20%\n\n\n\n\nOur job titles may span more than one career level. The starting base pay for this role is between $120k – $150k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits.\n\nSimpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.\n\n\n#LI-REMOTE \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Marketing jobs that are similar:\n\n
$55,000 โ $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
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